Privacy Policy

Introduction

At Pixoary ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI creative studio platform.

By using Pixoary, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Account Information: Email address, password (encrypted), and account preferences
• Payment Information: Billing details processed securely through Stripe (we do not store credit card information)
• Profile Data: Token balance, subscription status, and usage preferences

Content and Usage Data

• Training Images: Photos you upload to train AI models
• Generated Content: AI-generated images, videos, and prompts you create
• Usage Analytics: Feature usage, generation frequency, and platform interactions

Technical Information

• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and error logs for service improvement

How We Use Your Information

• Service Provision: To provide, maintain, and improve our AI creative studio services
• AI Model Training: To train personalized AI models using your uploaded images
• Content Generation: To generate images, videos, and other creative content based on your prompts
• Account Management: To manage your subscription, token balance, and account settings
• Communication: To send you service updates, security alerts, and support messages
• Legal Compliance: To comply with applicable laws and protect our rights

Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication mechanisms protect your data
• Secure Infrastructure: Our services are hosted on secure, compliant cloud infrastructure
• Regular Audits: We conduct regular security audits and vulnerability assessments

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services (Stripe for payments, Supabase for data storage, Fal.ai for AI processing) under strict data protection agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice)
• Safety and Security: To protect the rights, property, or safety of Pixoary, our users, or others

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information and account
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your personal information

To exercise these rights: Visit your Account Settings page or contact us at privacy@pixoary.com

Data Retention

• Account Data: Retained while your account is active and for 30 days after deletion
• Generated Content: Stored until you delete it or close your account
• Training Data: Processed for model training and then securely deleted
• Payment Records: Retained for 7 years for tax and legal compliance

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for authentication and core functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our platform to improve it

You can control cookies through your browser settings, though disabling essential cookies may affect functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: EU-approved contracts for international transfers
• Certification Programs: Partners certified under recognized privacy frameworks

Children's Privacy

Pixoary is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification. Your continued use of Pixoary after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

General Inquiries:
Email: privacy@pixoary.com
Response Time: Within 48 hours

Data Protection Officer:
Email: dpo@pixoary.com
For: GDPR and data protection matters

GDPR Compliance

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR). This includes the right to data portability, the right to be forgotten, and the right to lodge a complaint with your local supervisory authority. We are committed to complying with all applicable data protection laws.