Contact Support

We're Here to Help

Have questions about Pixoary? Need help with AI model training or image generation? Our support team is ready to assist you with any questions or issues.

Email Support

Get detailed help via email

support@pixoary.com

For all support requests, technical issues, billing questions, and general inquiries

Response Time

How quickly we respond

Within 24 hours

Priority handling for urgent issues and technical problems

Frequently Asked Questions

Quick answers to common questions

How do I get started with Pixoary?

Simply create an account, upload 5-20 photos to train your first AI model, and start generating amazing images! You'll receive 5 free tokens to get started.

How long does model training take?

Model training typically takes 3-5 minutes. You'll receive a notification when your model is ready to use.

What file formats are supported?

We support JPG, PNG, and WebP image formats for training. For best results, use high-quality images with good lighting.

How do tokens work?

Tokens are used for training models (40-60 tokens depending on quality), generating images (1 token), and upscaling (3-9 tokens). You can purchase additional tokens or subscribe to a plan for monthly token allowances.

Get in Touch

We'd love to hear from you

Email Us

support@pixoary.com

For all inquiries and support

Response Time

Within 24 hours

Usually much faster

Support Hours

24/7 Email

We monitor emails around the clock

When Contacting Support

Help us help you faster

Please Include:

  • Your account email address
  • Detailed description of the issue
  • Steps you've already tried
  • Screenshots if applicable

Common Topics:

  • Model training issues
  • Image generation problems
  • Billing and subscription questions
  • Account and token management

Quick Contact Options

We typically respond within a few hours during business days. Thank you for choosing Pixoary!